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Service Drive Revolution with Chris Collins

Got a question for the show? Call us at 1-833-3-ASK-SDR! Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing customer pay sales and more, is all discussed here on Service Drive Revolution. All from the automotive industries #1 go-to guy for Fixed Operations; Chris Collins. Listen, and enjoy!
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Now displaying: Page 1
Mar 18, 2024

In this episode of Service Drive Revolution, Chris Collins and Coach Christian explore the controversial topic of video inspections and tablets in the Service Department. They discuss the common pitfalls and reveal how, when implemented correctly,video inspections can be a powerful tool for building trust, increasing efficiency, and driving sales. Tune in to learn the truth about video inspections and how to make them work for your business.

0:00 - 13:00 Christian's Huge Announcement 

13:00 - 19:00 News

19:00 - 47:26 Are Video Inspections KILLING Your Service Sales?

#videoinspections #tablets #trust

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Mar 15, 2024

In this episode of Drive By, Chris tackles a tough question from Michael in Arkansas about effective labor rate (ELR) and pricing concerns. Michael's shop recently raised their door rate, but Advisors are worried the price increase is causing them to lose customers. Chris digs into the root causes of customer loss and shares insights on how to navigate pricing while providing value. He also reveals the ideal ELR shops should aim for. Tune in to discover Chris' advice for Michael and learn how to approach pricing in your own shop.

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Mar 11, 2024

Do you dread coming into work some days because of your Advisor's bad attitude? This common issue can spread negativity and tank profits quickly if left unaddressed. In this video, Chris Collins tackles the touchy topic head on of what to do when you don't like your Advisor's attitude. He shares key insights on eliminating bad attitudes through proactive management, hiring for hospitality, and creating a positive culture. You'll gain actionable tips on turning around negative energy to get your Service Department back on track to maximum morale and profits.

0:00 - 8:00 Chris Goes To The Hospital

8:00 - 13:00 News

13:00 - 28:00  Eliminating Negative Advisor Attitudes

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Mar 8, 2024

In this episode of Drive By, a question comes in from Brian asking the best way to address long service delays at vehicle pickup. Chris and Christian explain why outlining challenges early and framing realistic timelines upfront is vital for an enjoyable customer experience down the road. Learn their tips for proactive communication, flexibility based on customer preferences, and exceeding expectations through the service process. Mastering advance notice and transparency allows advisors to grab hold of hurdles before they hurt CSI scores

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Mar 4, 2024

Things going downhill with your Service Managers? Chris and Christian deliver blunt advice for fixing—or replacing—an underperforming Service Manager. Learn the inside scoop on why a staggering 50% get replaced each year and the key reasons managers fail to deliver profits. Discover straightforward steps to get struggling Managers back on track through proper training and accountability. But don't wait too long to make the tough call if needed—act now before customer satisfaction and your bottom line take a big hit. This transparent talk tackles "fixing underperforming Service Managers" head on!

  #autoshop #dealershipbusiness #cars 

0:00 - 4:00 Chris is speaking at an event!

4:00 - 10:00 Christians new mouth device

10:00 - 30:00 What To Do When Your Service Manager Isn't Cutting It

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Mar 1, 2024

Managing automotive shop workloads while still advancing technician and service advisor skills poses a common struggle. In this Drive By episode, Chris Collins takes on two insightful questions -one on balancing tech training and capacity as staff shrinks, another on cementing advisor relationships during sales and vehicle walks. His answers touch on adding headcount, taking a long-term view of development, and orchestrating shop flow through defined processes and clear communication.

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Feb 26, 2024

Wondering how to maximize mobile service revenue and profitability? Chris Collins draws on decades of dealership experience to break down the principles and strategies to make your Mobile Tech department a thriving profit center. Learn the vital keys around mindset, efficiency, commitment and creative pricing that separate the most successful mobile offerings. If you're leaving easy revenue on the table with your current mobile rollout, it's time to turn things around.

0:00 - 12:00 Should you only participate in events that you think you can win?

12:00 - 18:00 News

18:00 - 31:00 How to maximize your mobile service

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Feb 23, 2024

Service industry expert Chris Collins answers a question on the best approach for starting a new auto shop job. He provides insider tips on making a great first impression with empathy, listening, and being yourself. Chris explains why leading with positive energy and interest in others works better than misguided tough guy tactics. This video covers top first day advice for Service Techs, Service Writers, and any Dealership employees. Learn the right mindset to launch your automotive career.

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Feb 19, 2024

Chris Collins pulls no punches exposing common myths around leadership training. He explains why most programs focus merely on gaining compliance and wielding managerial power over inspiring genuine, dedicated followership. Chris provides a rare insider perspective on the deeper personal inventory required for influential leadership centered on serving others. He explains the selfless mindset shift essential for leadership that produces real, transformational results by motivating people through purpose. This is a no-holds-barred wake-up call for those ready to dedicate themselves to the more difficult yet rewarding path of inspirational service-oriented leadership.

0:00 -  16:00 Christian Goes To The Dentist

16:00 - 24:00 Leadership in a nutshell

24:00 - 46:00 Most Leadership is Management Training

#leadership #leader #training

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Feb 16, 2024

Express lube upsells losing you profits? See why not lifting vehicles for full inspections allows Dealerships to get stuck leaving money on the table. Learn the right systems to balance convenience while driving more brake, alignment and maintenance business.

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

 

Feb 12, 2024

Do small but critical errors undermine your shop's bottom line? We outline the 9 biggest Service Advisor mistakes that secretly siphon away customer loyalty and revenue -as well as simple solutions to turn profits around fast.

0:00 - 6:00 Intro and Coffee Talk 

6:00 - 15:00 News

15:00 - 29:36 9 Mistakes Service Advisors Make

#revenue #mistakes #dealership 

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Feb 9, 2024

A caller asked how to fill his Service bays now that his shop can diagnose and repair vehicles in a day when everyone else is weeks out. Chris Collins delivers smart marketing ideas to leverage this advantage and capture market share. Tune in for tactical ways this dealer can promote his unique same-day repair capability.

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Feb 5, 2024

As a Service Advisor, are you constantly getting objections and declined repair opportunities? It's likely not a product knowledge issue. Chris Collins shares foolproof tips for overcoming customer objections in Auto Service by building trust and clarity from the first interaction. Find out the key to capturing lost sales while earning lifelong, high-paying devotees to your Service Department.

0:00 - 3:00 Will Chris be at NADA?

3:00 - 10:00 News

10:00 - 17:00 Chris Collins Masterclass

17:00 - 30:00 Smash Customer Objections

#salestips #objections #servicemanagement 

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Feb 2, 2024

A caller asks Chris and Christian how to set up a pay plan for a power sports store.  Customer service is a huge aspect of the business and it's good to always have bonuses for the advisor in situations of high CSI. Christian also discusses his desire to become a writer and Chris talks about his upcoming leadership book!

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Jan 29, 2024

Is an obsession over pumping up repair order volumes truly the answer for struggling service departments? Or does chasing car count before locking down capacity and infrastructure dig dealerships into an even deeper grave? Chris Collins confronts the realities around repair order count growth done the wrong way -and shares how to implement an RO strategy that skyrockets revenue WITHOUT creating massive dysfunction. Learn why most shops are booked out weeks in advance already, and how to improve baseline efficiency, Technician utilization, and customer loyalty BEFORE managers simply demand to "_________ harder" in a futile quest for more vehicles through the doors.

0:00 - 3:00 Intro and Jet Ski's

3:00 - 6:11 News

6:11 - 19:00 Is Repair Order Count Growth Killing or Saving Your Service Department? | SDR #278

  • Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
  • http://bit.ly/CCIschedule
  •  Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
  •  https://swiy.co/F-ln
  • Millionaire Service Advisor also includes our 11-step Circle of Trust System:
  • https://swiy.co/F-lq
  • Join our Facebook Groups: For Fixed Ops --
  • http://bit.ly/YTfixedopsgroup
  •  For Independent Shop Owners --
  • http://bit.ly/YTRSOSgroup
Jan 26, 2024

A caller asks Chris and Christian for advice -should he leave his private auto group role to take over a bigger store at a public dealership chain? They break down key differences in career advancement, pay, corporate dysfunction, politics, job security, and more. Discover which ownership model best suits your skills and priorities before you jump to the "greener" grass.

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Jan 22, 2024

The growing Technician shortage means retention should be every shop’s TOP priority. Yet too many cling to failing strategies that compromise culture and loyalty. Forget the tiny raises and cash bribes! In this episode, Chris Collins reveals 3 counterintuitive approaches to make your BEST Technicians want to stay for the long run. Learn how to keep your A-team engaged, invested, and feeling like family despite the coming crisis. Implement these unexpected Technician retention strategies now before the talent drought hits!

 

#technician #retention #automotive

Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

 

Jan 19, 2024

Taking over as Service Manager for the first time and inheriting a department already in disarray? Get proven guidance to establish yourself as a leader, set clear expectations, and start transforming toxic culture into accountable results.

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Jan 15, 2024

Feel like your Service Department chronically undermines growth despite your best efforts? Learn to break the code on frustrating red flags to pinpoint leadership gaps that allow inefficiencies, bottlenecks, and profit loss to persist. This episode of Service Drive Revolution connects the dots so you can finally rewrite the story.

0:00 - 3:35 Intro and Bodybuilding

3:35 - 7:45 News

7:45 - 26:44 What Does Your Dept. Say About You

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Jan 12, 2024

Taking the reins in an under performing Service Department? Get proven guidance to research then reshape toxic culture into accountable results in your first pivotal 90 days.

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Jan 8, 2024

High unapplied labor killing your Service Department's bottom line? We dig into the top causes allowing profit to slip away from inefficient guarantees to Advisor overflagging and more. Learn actionable ways to optimize shop processes and uncover revenue hiding in plain sight, on this episode of Service Drive Revolution.

 

0:00 - 2:00 Intro

2:00 - 6:00 Holidays

6:00 - 31:00 5 Ways to Fix High Unapplied Labor in Any Shop

 

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Jan 5, 2024

In this Drive By episode, caller Josh asks for advice on curbing the recent trend of loop techs quitting at his dealership's service department. Chris and Christian provide tips like creating a detailed career progression plan to showcase advancement pathways, staying connected with tech alumni to learn reasons for departure, and ensuring your management approach attracts talent.

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. 
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Jan 1, 2024

Chris and Christian share their bold predictions for 2024 across areas like the economy, politics, technology, and more specifically related to the automotive space. Will used car values tank? What does impending EV adoption look like? Is consolidation coming? Tune in as they peer into their crystal ball to forecast industry megatrends, business model shifts, economic turbulence and even baseball championship outcomes. Whether they prove prophetic or delusional, their sharp analysis provides plenty of thought-provoking talking points dealerships should consider when planning for the uncertain road ahead in 2024. 

#2024 #autoindustry #economy

0:00 - 10:00 Trip To Las Vegas

10:00 - 20:00 News

20:00 - 27:00 Predictions For 2024

Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Dec 29, 2023

In this Drive By episode, caller Jose asks for advice on positioning himself to take over as Service Director role when the incumbent eventually departs. Chris and Christian outline tips like actively raising your hand, asking the current Director to mentor you on business operations, and building relationships with leadership to groom yourself as the heir apparent vs. an external hire

Dec 25, 2023

Being promoted internally or recruited away as an incoming Service Manager feels full of potential...until the harsh realities of leadership hit. Chris Collins outlines the 5 most common yet catastrophic mistakes even high performers tend to make early on in new department leader roles -from failing to reinvent stale elements to constantly fighting fires without a strategic blueprint. Tune in for critical self-evaluations all rising stars should steer clear of should they wish to ascend to elite ranks through purposeful management excellence rather than plateau due to correctable pitfalls.

servicemanagement #newmanagertips #car

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